FAQs
Have questions about UP? We have answers! Find some of our most commonly asked questions here.FAQs
Have questions about UP? We have answers! Find some of our most commonly asked questions here.Trip Planning
Where can I find the UP Express Station?
Is parking available at UP Express Station?
Does UP Express connect with other public transit systems in Toronto?
Customer Service
Does UP Express have a Service Guarantee?
I missed my flight while taking UP Express. Will I be compensated?
I would like to request a refund for an UP Express ticket. How can I do this?
I lost something while travelling with UP Express. How can I find it?
Rules & Regulations
Are animals permitted on UP Express?
Are there baggage restrictions on UP Express?
Are bicycles permitted on UP Express?
Is there assigned seating on UP Express trains?
Why am I waiting in line to get my tickets checked ? Can’t I just get on?
Can I smoke cigarettes or e-cigarettes on UP Express?
Payment & PRESTO
Where can I buy UP Express tickets?
Why can’t I buy tickets onboard UP trains anymore?
Can I see my fare when I tap to take transit?
What are the benefits of paying with PRESTO in Apple Wallet?
How do I add a new PRESTO in Apple Wallet card?
How do I convert my physical PRESTO card to PRESTO in Apple Wallet?
How can I get PRESTO in Google Wallet?
What are the benefits of converting to PRESTO in Google Wallet?
Why should I register my PRESTO card?
Can I use my credit card/debit card/phone/watch to tap and pay for my fare on UP Express?
My partner and I are travelling on UP together, can we pay with the same card?
Why is there a hold on my bank account funds?
After tapping with a credit or debit card, how can I find the ID card and Confirmation Number on my bank statement?
What if I forget to tap-off on UP Express?
How do I check the balance and/or load funds to my PRESTO card?
Why should I add my credit or debit card into a PRESTO Account?
Fines
Will I have to provide my proof of payment for every trip I take on the UP Express?
How do I deal with a fine I received while using UP Express?
When do UP Express tickets expire?
Accessibility
I travel with the assistance of a support person. Is there a special fare for support assistants?
I will be travelling alone on UP Express but require some assistance during my trip. Are there any services available?
Fares & Discounts
Does UP Express offer discounted fares for children, students, or seniors?
How do I become eligible for Group or Corporate ticket rates?
Do Veterans, retired and current members of the Canadian Armed Forces ride UP free on Remembrance Day and Warrior’s Day?
I’m travelling with 3 other friends, does UP Express offer discounted fares for groups?
What happened to the Family Pass? I’m on UP website and the Family Pass is not listed in the fare options anymore.
I purchased a Family Pass online early December, but my trip now rescheduled to March. Will I still be able to use the Family Pass for my March trip?