Canada Post Labour Disruption

In the event of a Canada Post labour disruption, Canada Post will not be picking up, processing, or delivering any mail, impacting communications regarding Metrolinx Notices of Violation and/or Parking Tickets.

Notice of Violation

If you received a Notice of Violation (ticket number starts with an “N” or a “V”) or a Parking Infraction Notice (ticket starts with a “G” or “GO”), the payment portal or self-service options (with the exception of November 25, 2024) below remain available for your use. If you are unable to use these features, please contact Compliance Services at Compliance.Services@Metrolinx.com or by phone at 416-202-4000 to make alternative arrangements.

Parking Tickets

If you received a Parking Infraction Notice and wish to submit a trial request, please do not submit your request by mail due to the Canada Post strike.

Instead, please complete option #3 on the back of the ticket and e-mail a scan/copy of your request to Compliance.Services@Metrolinx.com.

If you received a Provincial Offence Notice in a region other than Toronto and wish to make a payment, please visit www.paytickets.ca. Otherwise, you may contact the court directly for dispute options.

If you received a Provincial Offence Notice in Toronto and wish to make a payment, please visit www.toronto.ca/services-payments/tickets-fines-penalties/.

Scheduled Maintenance – Online Services

We will be performing a scheduled maintenance on November 25, 2024.

During this time, the payment portal and self-serve options will be temporarily unavailable, We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Normal operations are expected to resume by November 26, 2024

Did you get a Notice of Violation?

If you were issued a Notice of Violation under Metrolinx By-Law 2, you have 15 days to either pay the fine or dispute it.

Pay your Fine

Online*: Click here to pay your fine online.

*To access the online payment portal, please use Chrome. Please note, there is a service fee for online payments. If you cannot access the online payment portal, please contact us directly by email at Compliance.Services@Metrolinx.com for additional payment options (including e-transfer and mail-in).

In Person Payment: By appointment only. To book an appointment, please e-mail Compliance.Services@metrolinx.com or call 416-202-4000.

Dispute your Fine

UP Express uses an honour-based proof of fare payment system. Before you board an UP Express train, you must buy a ticket or tap your PRESTO card, credit card, or debit card (mobile wallet) and verify a fare deduction (green checkmark).Revenue Protection Officers and Customer Protection Officers regularly conduct fare inspections on the GO system.

Our goal is to protect and retain fare revenue while promoting compliance with the proof of fare payment system. Anyone who is unable to provide a valid ticket may be issued a fine.

If you would like to attempt to resolve your Notice of Violation through Metrolinx’s dispute resolution program, you must submit a request for a Review of the Administrative Fee by a Screening Officer within 15 days of receiving a Notice of Violation.

You can submit your request here.

If you receive a written decision from a Screening Officer and disagree with it, your next step is to submit a written request for a hearing within 15 days from the date that decision was sent to you.

Click here to download the form to request a hearing.

Click here to download the Administrative Hearings Rules of Practice for your reference.

If after 125 days, the fee owing on your Notice of Violation remains unpaid, this debt is sent to a Collection Agency and additional fees may be added to the outstanding debt. If you’ve received communications from a collections agency or were alerted by your Credit Bureau regarding an outstanding debt to Metrolinx, please contact our Collection Agency, ARO, directly at 1-866-667-3307.

New Fine System for UP Riders Without Paid Fare

As of October 10, Metrolinx is implementing a new system adding middle ground between warnings and larger fines to ensure a more fair and consistent approach for passengers found travelling without a ticket, while respecting paying customers, who are the vast majority of riders.

This new system to manage fare-related offences will ensure a more fair and consistent approach for passengers found travelling without a ticket, while respecting paying customers, who are the vast majority of riders.

Important Information Regarding Compliance Services

In-person services at the Compliance Services Office are by appointment only. Please use our online services available if you received a Notice of Violation or a Parking Infraction Notice. To schedule an in-person appointment, please contact our Office by e-mail at compliance.services@metrolinx.com or by phone at (416) 202-4000.

If you’ve received communication from a collection agency or credit bureau regarding an outstanding debt to Metrolinx, please contact our external Collection Agency, ARO at 1-866-667-3307.

If you have requested a Review of your Notice of Violation or Parking Infraction Notice, your ticket will be placed on hold until a Review has been completed. Please be sure you check your email (including your junk/spam folder) regularly. You may also request a Review by clicking here for Notices of Violation or here for a Parking Infraction.